FAQ

How much is postage?
- UK postage is a flat rate of £4.50 per order. Orders within the UK of £30+ have free shipping automatically applied at checkout.

Do you ship internationally/outside the UK?
- Yes, we now ship to the whole of Europe! Flat rate of £9.50.

How long after I place my order should I expect my package?
- Please allow 3-5 days processing time (its usually quicker except for busy periods!) and 1-2 days postage time, amend shipping time if outside UK.

My parcel is damaged in transit, what do I do?
- While we take every care to package your orders perfectly, accidents do happen in transit. Please contact us using one of the methods on the contact page.

My parcel hasn't arrived yet?
- If the appropriate amount of time has elapsed and you're still looking longingly for your parcel, let us know and we can chase it up with Royal Mail. 

Can I return my items?
- We have a 14 day returns policy for non-cosmetic items (Brushes, Tote Bag, Makeup Bag etc) Due to the nature of our items and for hygiene reasons, we will only accept returns of cosmetics in an unopened and resalable condition.

Do you do PR?
- Currently we aren't looking for any influencers, but you can definitely register your interest for when we are! Just pop us a message.

I have an allergy, where can I find your ingredients list?
- All products have their individual ingredients list in the description. 

How am I best applying the pigments?
- We recommend using an adhesive with our pigments, such as NYX glitter glue.